Overview
New Status
—
Unacknowledged tickets
Actionable Tickets
—
Assigned + Client Updated + Open
Open Tickets
—
Currently open
Kill Ratio — Today
Opened vs closed
Weekly Pace
—
Tickets opened
Kill Ratio — MTD
—
Opened vs closed today
Response Times
Avg Response — Today
—
Time to first note/response
<30m green · 30–45m yellow · >45m red
Avg Response — This Month
—
Time to first note/response
<30m green · 30–45m yellow · >45m red
Is Tim Happy?
—
Checking…
Waiting — vCIO Approval
—
≤3 · 4 · ≥5
Waiting — Change Mgmt
—
≤4 · 5–6 · ≥7
Workload by Owner
Problems — Avg Untouched
—
Actionable tickets
<4h green · 4–6h yellow · >6h red
Actionable Tickets by Owner
⭐ Gold Stars — Month to Date
—
Total this month
Tickets Closed This Month by Owner
🏆 aka
SLA & Priority
🔴 Open Red Priority Tickets